Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What size should I buy?

Don't know what size or length to purchase? Not a problem! Click here to check out our sizing guides.

You may also refer to our size guides located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! Please reach out to us as soon as possible with any changes you may have. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Do you make custom orders?

Unfortunately, we do not take any custom orders at the moment. If you wish for a minimal adjustment to an already existing item on our website, we can defiantly work with you. Please contact us for more info.


Do you offer gift wrapping services?

We take great care to ensure that all of our pieces are packaged perfectly for gifting. If any of your items are intended as a gift, please let us know at checkout and we will package them individually. Alternatively, to minimize waste, we usually package multiple items together in a single jewelry box. As a special touch, we can include a small note card with your message.

Ps. We don't include a receipt in the packaging. Instead, we'll send it directly to the buyer's email for safekeeping.

Can I add a gift note for the recipient?

Of course! You can leave a note at checkout and we will handwrite it for you on a small notecard :)

Will a receipt be included in the package?

No order information is included in the packaging. This means that if you're purchasing a gift for someone, they will only receive their gift, without any accompanying details about the order. However, we always send a receipt to the buyer via email, which you can forward to the recipient or provide them with the order number if necessary.

Materials & Care Tips

What materials do you use?

Our personalized jewelry offers you the choice of four different metals. All options are authentic, high-quality, and built to last. To help you decide, detailed information is available here.

Does your jewelry contain nickel?

Rest assured that none of our pieces contain nickel. We understand that nickel is a common allergen and our top priority is to ensure that our materials are of the highest quality and safe for our customers to wear.

How do I store my jewelry?

Here are some tips to help you store your jewelry properly:

  • After each wear, gently wipe make-up and skin oils off with a flannel or soft cloth.
  • Every few wears, rinse piece with like warm water, mild soap & gently dry with soft cloth.
  • Store your jewelry in a small ziplock bag or pouch to prevent tangling and oxidation.
  • Store your jewelry in a low-humidity environment to prevent tarnishing.
  • Remove jewelry before swimming, applying cosmetics, creams, sprays, and oils.
  • Give your piece a night off and remove before bed to avoid any pulls and tugs.

Please note that these tips apply mainly to gold filled, rose gold filed, and sterling silver jewelry.

Shipping, Returns & Exchanges

We use USPS First class and all other major local carriers for international order.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note that while the typical transit time for international orders falls between 4 and 8 weeks, delivery times may vary significantly.

International customs or duty fees?

Import taxes, duties, and customs fees may apply and vary by country based on the package value. Melrie Jewelry is not responsible for these fees. The customer is responsible for being aware of any charges. We recommend contacting your local customs for more information on duty/custom fees, as not all packages are subject to them.

What are your shipping delivery times?

These are all estimated times, and the production of orders is NOT included.

US shipping: 2-7 days

International: 4-8 weeks

Please note that typical transit time for international orders falls between 4 and 8 weeks, delivery times may vary significantly.

How do I track my order?

Once your order has been shipped, we will send you a confirmation email containing a hyperlinked tracking number. This will enable you to track your shipment and view the estimated delivery date. You can also login to your Melrie account order and tracking number information.

Get in touch

Have questions about your order, or a general enquiry?